Caribbean Payments Support

If you need support with any of our services, products, or educational offers, please email us at support@cepayments.com for help.

Please view our Frequently asked Questions

Online Services

TRY US FOR FREE!

We are offering the chance to experience the benefits of our online service for free

Caribbean Electronic Payments delivers specialist EMV, smart card and payment industry expertise. Recognized as industry leaders in EMV smart card migrations, we provide the knowledge and assistance organizations need to be successful and address the challenges of EMV business decisions, implementations and technical integration.

Our popular online service offers tailored experts EMV, smart card and payment industry knowledge.

You now have the opportunity to trial our service for free today with no obligation to subscribe to the service. All you have to do is use the ‘Ask for a free trial' link at the bottom of this page and send us an EMV question or issue.

With our team of industry-leading experts, we will provide you with a free and comprehensive response to your EMV smart card migration question or issue. You will receive a response within 48 hours, with no obligation to sign up to the service.

In the event that we need further information from you in order to respond effectively we will contact you using the contact details you provide.

If after your free trial you wish to continue using the service you will be entitled to a 10% discount in your first year.

Ask for free trial!

Terms & Conditions

Knowledge and experience of staff

Our team of consultants comprises recognized experts with the following cumulative experience:

• Over 50 years working in the payment industry

• Over 20 years managing and implementing EMV – Issuing and Acquiring

• Extensive association knowledge (Visa, MasterCard etc.)

• Knowledge of all aspects of EMV from concept, design, implementation, program and project

• Management to integration

Low Cost

Caribbean Electronic Payment services are provided on an annual subscription basis.

Download the flyer!

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Cost-effective independent expert advice

We are committed to providing expert knowledge and assistance to the banking community. This is the first independent service of its kind and Caribbean Electronic Payments has been able to assemble a team of experts that have many years of experience in the payment industry, particularly in EMV Smart Card migration.

Benefits

Cost effective approach – enabling annual access to experts at minimal cost.

Independent advice to Issuers, Acquirers, processors and associations, enabling banks to get dual issuance and acceptance knowledge at the touch of a button.

When you request some information or advice, our team are NOT helpdesk staff. They are the actual experts that have experienced, managed and implemented EMV on many occasions across many countries.

How does the service work?

After registering with us you or your colleagues will be able to contact one of our experts to ask any question related to EMV smart card migration. Our team will provide you with independent advice and assistance across a range of subjects such as:

Association and Market Topics

• Market approaches and drivers

• Functionality and impacts

• Market specifications

• Market research and comment

• Lessons learned

• Market and cross border interoperability

Sample Issuer topics

• Building a business case for smart card migration

• Impact analysis – Systems, policies and procedures

• Revenue opportunities ‘v’ cost of implementation

• Migration planning / investment phasing

• Organizational approach

• Card and scheme interface certification processes

• Card production and personalization

• Card parameters and data requirements

• Key management and cryptographic processing (PKI / DES)

• Card Customer Servicing

• Authorization system changes

• Clearing and settlement system changes

• Scheme interfaces – International card schemes

• Handling effective authorizations (on-line decision criteria)

• EMV data management

• Risk Management procedures and policies

• Dispute handling

Sample Acquirer topics

• Impact analysis – Systems, policies and procedures

• Revenue opportunities ‘v’ cost of implementation

• Migration planning / investment phasing

• Organizational approach

• Sourcing EMV devices

• EMV certification requirements

• Scheme interface certification processes

• Device data and initialization

• Single and dual message environments

• Dual acceptance – managing multiple schemes

• Key management and cryptographic processing (PKI)

• Merchant Customer Servicing

• Authorization system changes

• Clearing and settlement system changes

• Scheme interfaces – International card schemes

• In addition we will provide

• Frequently Asked Questions on a regular basis

• Useful links the additional EMV orientated web sites

• Ad hoc EMV bulletins